Satisfied-Customers
Customer support for e-commerce

We answer your tickets. You keep the margin.

We build the automations, then run support ourselves - daily replies, order issues, and returns, handled by people who work in fashion e-commerce specifically.

Book a call See your savings
01
Slow replies cost sales

A shopper who can't get a sizing answer in time cancels the order, or returns it once it arrives.

02
Fashion returns run high

Fit issues are the leading cause of returns. Good support catches them before checkout, not after.

03
One bad reply, one lost repeat buyer

Support quality is often the real difference between a repeat customer and a one-time sale.

Savings calculator

What better support is worth to you, monthly.

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Revenue recovered from fewer returns, plus what you stop paying for in-house support, minus our fee ({{ feeLabel }}). An estimate, not a guarantee.

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Book a call to go through your numbers
How it works

Two packages. Build it once, then we run it.

Step 1 - one-time
Automation build-out
$199

We map your order, sizing and returns flows and build the automations: FAQ deflection, order-status and return-eligibility bots, sizing prompts, macros for common tickets.

  • Support-flow and returns-cause audit
  • Chatbot and macro setup on your existing helpdesk
  • Sizing and fit deflection flows
  • Order-status and return-eligibility automation
Step 2 - monthly
Managed support
$99-149/mo

We staff and run day-to-day support: tickets answered daily, escalations handled, returns steered toward exchanges, automations kept current.

  • Daily coverage across email, chat and social
  • Agents trained on fashion support, not generalists
  • Return-to-exchange scripts
  • Monthly reporting on volume, returns and CSAT
The cost of doing it yourself

In-house looks cheaper on paper. Usually isn't.

Doing it yourself
Satisfied-Customers
Time to hire and vet
Weeks of postings and interviews before a ticket is answered
Already staffed and trained on fashion support
Training and onboarding
You teach product, tone and returns policy from scratch
Onboarded on your catalog during the build
Management overhead
Someone has to check quality and coach daily
Managed internally, reported to you monthly
Turnover risk
Support hires churn fast; hiring starts over
Continuity is our job, not your risk
Peak-season scaling
Hard to staff up for a launch, then back down
Coverage adjusts with your ticket volume

Bring us your numbers. We'll show you what we'd change.

A short call, your revenue and return rate, and a straight answer on what we'd expect to save you.

Book a call
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